LEGAL NOTICE

1.- Scope of application.

The purpose of this document is to establish and regulate the rules of use of the Site www.grupotrocadero.com (hereinafter the "Site"), understanding by Site all the pages and their contents owned by Trocadero - Negocio y Golf, S.L.U. which are accessed through the Site and its subdomains, as well as the General Conditions of Contract in sales from our online shop.

The use of the Site confers the condition of User of the same and implies acceptance of all the conditions included in this Legal Notice. The User undertakes to read this Legal Notice carefully each time he/she intends to use the Site, as the Site and its conditions of use set out in this Legal Notice may be subject to change.

The user undertakes to read this Legal Notice and General Terms and Conditions carefully each time he/she intends to use the Site, as these may be subject to change. All notices may be reviewed at any time by the user through our website.

It is understood that following all the steps foreseen to purchase a product through our online shop, as well as ordering it, implies full and unreserved adherence by the user to each and every one of the general conditions published on the website.

These Conditions shall apply from the beginning of the online purchase procedure of the product until the reception of the shipment, as well as from the end of the legally established withdrawal periods and guarantees, as applicable.

 

2.- Ownership of the Website.

The owner of this website is Trocadero - Negocio y Golf, S.L.U. with registered office at Centro Comercial el Capricho, Oficina 8, C.P. 29600, Marbella, and with CIF: B93234490. Registered in the Mercantile Register of Malaga, T5103 L4010 F202 Page MA-116947 1st Inscription.

Each restaurant has the relevant authorisations from the local councils where the activity is carried out.

You can contact us on the following telephone numbers or by e-mail: Phone: 952765506, e-mail: info@grupotrocadero.com

 

3.- Intellectual and industrial property.

The intellectual property rights of this site are owned by Trocadero - Negocio y Golf, S.L.U., or by third parties who have given their authorisation when necessary.

The unauthorised reproduction, distribution, commercialisation or transformation, in whole or in part, of the content of the Site constitutes an infringement of the intellectual property rights of Trocadero - Negocio y Golf, S.L.U.. Likewise, all trademarks or distinctive signs of any kind contained on the Site are protected by law.

The unauthorised use of the information contained in this Site, as well as any damage caused to the intellectual and industrial property rights of Trocadero - Negocio y Golf, S.L.U., may give rise to the exercise of the corresponding legal actions and, if applicable, to the liabilities that may arise from this exercise.

In the event that the products in our online shop are subject to Intellectual Property protection, Trocadero - Negocio y Golf, S.L.U. guarantees that it is authorised to manage the acquisition and collection of the product from the consumer.

 

4.- Exclusion of liability.

The content, programmes, information and/or advice expressed on this Site should be understood as merely indicative. Trocadero - Negocio y Golf, S.L.U., is not responsible in any way for the effectiveness or accuracy of the same, being exempt from any contractual or extra-contractual liability with the Users who make use of them, as they are the ones who must decide at their discretion the timeliness of the same.

This Site may publish content provided by third parties or companies, Trocadero - Negocio y Golf, S.L.U., is not responsible for the veracity and accuracy of the same, being exempt from any contractual or extra-contractual responsibility with the Users who make use of them.

Trocadero - Negocio y Golf, S.L.U., reserves the right to modify the content of the Site without prior notice and without any type of limitation. Likewise, it declines any responsibility for possible damages that may be caused by the lack of availability and/or continuity of this Site and the services offered on it.

Trocadero - Negocio y Golf, S.L.U., does not guarantee the absence of viruses or other elements on the website that may cause alterations to your computer system. Trocadero - Negocio y Golf, S.L.U., declines any contractual or extra-contractual responsibility with the users who make use of it and have damages of any nature caused by computer viruses or computer elements of any kind.

Trocadero - Negocio y Golf, S.L.U., declines any responsibility for the services that may be provided on the Site by third parties.

Trocadero - Negocio y Golf, S.L.U., declines any responsibility for the services and/or information provided on other sites linked to this one. Trocadero - Negocio y Golf, S.L.U., does not control or exercise any type of supervision over third party websites. We advise users to act with prudence and to consult any legal conditions that may be set out on these websites.

Users who send any type of information to Trocadero - Negocio y Golf, S.L.U., undertake to ensure that it is truthful and does not violate any third party rights or current legislation.

 

5.- Conditions of use of the portal for users.

Access to this Site is free of charge except for the cost of connection through the telecommunications network provided by the access provider contracted by users.

It is expressly forbidden to use the Site for purposes harmful to the property or interests of Trocadero - Negocio y Golf, S.L.U. or third parties or in any other way overload, damage or disable the networks, servers and other computer equipment (hardware) or computer products and applications (software) of Trocadero - Negocio y Golf, S.L.U., or third parties.

In the event that the User is aware that the linked Sites refer to pages whose contents or services are illicit, harmful, denigrating, violent or contrary to morality, we would be grateful if he/she would contact Trocadero - Negocio y Golf, S.L.U..

 

6.- Purchase and sale of goods, shipping and liability.

Through the portal www.grupotrocadero.com consumers or users can purchase products. These are categorised, and by selecting the product, the available information about its characteristics, utilities and price appears on the screen, as well as one or more descriptive photographs. Before contracting the product, the user must check it and assess whether it meets his or her needs. After-sales services and other commercial guarantees that may assist the customer may also appear.

Before contracting the service, the user must check it and assess whether it is suitable for his/her needs. In addition, the user must be at least 14 years of age, provide the necessary data and accept these Conditions.

The fact that the user fills in the order form does not imply the automatic acceptance of the order by Trocadero - Negocio y Golf, S.L.U., but it will be understood that he/she accepts it when an automatic e-mail acknowledging the request is sent to him/her.

Purchasing procedure:

The customer must follow the instructions on the screen and add products to the shopping basket, without any commitment to purchase. You can view the basket or empty it by deleting products.

If you wish to continue with the purchase, you must accept the purchase in the order button, accepting the conditions, the legal notice and those particular conditions that the purchase of the product entails.

Subsequently, if not previously provided, the customer will be asked for their personal information with fields marked with an asterisk, which are mandatory for a correct shipment. It is not necessary for the customer to register beforehand.

The customer can check whether the data is correct and, if necessary, correct any incorrect data by clicking on the "Edit" button.

To complete the purchase process, you must click on the "buy now" button (or a similar expression), which entails the purchase with an obligation to pay.

If there are help pages during the process, these will give the customer extra information about the purchasing process.

When a purchase of a product is formalised, and once payment has been received and checked and acceptance of the purchase has been confirmed by email within 24 hours, Trocadero sends the product. If the products are not available, you will be informed by email.

If payment is made by credit card, the card will be charged via bank POS. All commercial transactions are carried out in a secure server environment under SSL (Secure Socket Layer) protocol, which guarantees the security and privacy of your data.

The contract ends once the goods have been delivered, although the guarantees and data are retained for legal and commercial reasons (if you have accepted them).

Under no circumstances will Trocadero - Negocio y Golf, S.L.U. be liable for any other type of damage, whether actual, indirect or of any other type, nor for the loss of profit that the purchaser may have suffered as a result of the problems derived from the sale and delivery of the product.

Trocadero - Negocio y Golf, S.L.U. will not be responsible for delays, nor for inaccurate or erroneous publication when they are a consequence of events or circumstances beyond its control, including, but not limited to, governmental action, fire, flood, insurrection, earthquake, technical failure, hacking, riot, explosion, embargo, legal or illegal strike, shortage of personnel or material, interruption of transport of any kind, delay in work, or any other circumstance beyond its control.

For any further information about your order or invoicing, please contact the Customer Service Department at info@grupotrocadero.com.

Delivery deadlines:

The delivery time will be 72h-96h approx. after placing the order, for those shipments to be delivered within the Peninsula, Ceuta, Melilla and the Balearic Islands. For the Canary Islands the delivery time will be 96h-120h approx. after placing the order. It can be accessed from any operating system, platform or browser. If you have a problem, please contact us.

 

7.- Price, method of payment, and supporting documentation.

The price of the products is defined in Euros, and will be that established on the corresponding pages of the Site for each product, being valid for as long as they remain accessible on the website.

The method of payment of the good will be by credit card/paypal.

Applicable taxes are understood to be included in the price of the product.

Shipping costs are separate, are calculated automatically in the shopping cart, and the user must check and accept before placing the order, the costs involved in sending it to your address, as they vary depending on the size and weight of the product or the place of destination.

In general, Trocadero - Negocio y Golf, S.L.U. will send confirmation of receipt of payment by email.

 

8.- Guarantee.

The guarantee of the products is two years from the date of receipt of the same, set out in the receipt of the corresponding courier service, which the user signs on delivery. In the case of second-hand products, it will be 1 year. The guarantee does not include the natural wear and tear that textile products have due to use, washing and wear and tear caused by the sun.

The guarantee gives the user the right to replace the product with a new one (except consumables or second hand), ask for a price reduction or terminate the contract. In the event that Trocadero - Negocio y Golf, S.L.U. alleges that a form causes disproportionate damage and with the agreement of the consumer, they may choose the one they agree upon.

 

9.- Obligations of the user.

Any commercial use of the products with a registered trademark is expressly prohibited, except with the express authorisation of Trocadero - Negocio y Golf, S.L.U., or the holder of the trademark registration.

The user undertakes to pay the price of the product and to use the product in accordance with the law and these general terms and conditions.

You agree to keep your password confidential and to notify us immediately if you suspect any unauthorised use of your account or access to your password.

The User agrees not to use the account, username or password of another User.

 

10.- Obligations of Trocadero - Negocio y Golf, S.L.U.

It undertakes to provide the user with the necessary information relating to the product and, once the purchase has been made, to send him/her a confirmation by email, stating that the order has been received and confirming the payment.

He shall also draw up an invoice which he shall provide to the consumer together with his order.

 

11.- Withdrawal.

If you are not satisfied with the products purchased in our online shop, you have the right to withdraw from the contract by returning your purchases in accordance with the following paragraphs.

The withdrawal period shall expire after 14 calendar days from the day on which you or a third party other than the carrier and indicated by you received the goods.

The right of withdrawal does not apply to the articles listed below:

  • Goods made to consumer and user specifications or clearly personalised.
  • Sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery, in the case of intimate apparel.

When a product does not have a withdrawal, we will inform you in the description.

If you have purchased multiple goods in the same order which have been delivered to you separately, the withdrawal period shall expire 14 calendar days from the day on which you, or a third party other than the carrier and indicated by you, received the last of those goods.

Once we have received the product, we will credit you both the principal amount and the shipping costs you paid at the time, however, the shipping costs incurred by the return will be at your expense.

The consumer shall be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics or functioning.

The consumer must communicate their desire to withdraw by any means admissible by law: calling 952765506, an email to info@grupotrocadero.com, or a letter to the address listed in these conditions, as well as proceed to the return of the product by parcel post, bearing the costs of such return. The mere fact of returning the package to the address will be sufficient to consider this right exercised: Calle Centro Comercial el Capricho, Office 8, C.P. 29600, Marbella.

However, we provide you with a withdrawal form at the end of this point, the use of which is not compulsory.

Once we have received the return communication (if applicable) and the product being returned, Trocadero - Negocio y Golf, S.L.U. will proceed to refund the amount of money paid by the user within a maximum period of 14 days, including taxes and shipping costs, without any discount or penalty whatsoever. The refund will be made by the same means by which you paid, unless you indicate otherwise.

The user will only have to reimburse an amount for the diminished value of the good, which is a consequence of its use not in accordance with the agreement or the characteristics of the good, for reckless damage caused by not following the maintenance instructions of the good, or for wilful damage.

In the event that the return is due to product defects, the legal rights and guarantees on defective products are applied in accordance with the provisions of the applicable legislation to that effect, and the company will be responsible for the shipping costs.

The right of withdrawal is only valid for consumers, including legal persons and unincorporated entities acting on a non-profit basis outside a trade or business. Traders or entrepreneurs who purchase goods in the course of a trade or business are not entitled to the right of withdrawal.

 

12.- Responsibilities.

The user shall be fully responsible for the use made of the product purchased, and exonerates www.grupotrocadero.com from liability for any damage that may be caused by any incorrect use of the product. Specifically, the user will be responsible for:

  • All acts that contravene the provisions of these general conditions, the law, morality, generally accepted customs and public order.
  • Any act that differs from the indications or instructions on the operation and use of the product.
  • The certainty, accuracy, validity and currency of the data with which you fill in each of the forms that Trocadero - Negocio y Golf, S.L.U. requires on the web page.
  • Direct or indirect damages caused by any third party if the user lost, disclosed, neglected or, in any way, let a third party know for attributable causes his personal data necessary for the contracting of the product.

 

13.- Power to refuse the request.

Trocadero - Negocio y Golf, S.L.U. reserves the right to exclude or not allow the purchase of the product, when it considers that the current regulations, the general conditions, morality, generally accepted customs, public order, when a third party is harmed, or when for reasons derived from the image and reputation of the website Trocadero - Negocio y Golf, S.L.U. does not consider it appropriate. In this case, if payment has been made, it will be refunded.

 

14.- Information and modification.

Trocadero - Negocio y Golf, S.L.U. guarantees that it has exposed the present general conditions to the generality of the possible interested parties, on a date prior to them being able to contract the products, thus complying with the prior information period. The user may consult these General Conditions at any time through our website.

The temporary validity of these terms and conditions coincides with the time of its exhibition, until such time as the terms and conditions stipulated herein are totally or partially modified unilaterally, the user being obliged to consult our General Terms and Conditions of Contract each time he/she accesses our online shop.

If any clause is declared null and void, it shall be deemed not to have been included without affecting the rest of the conditions.

 

15.- Assignment and subrogation.

Trocadero - Negocio y Golf, S.L.U. will be able to contract service providers, and collaborate or assign the contracts formalised to third parties, to carry out the supply of all or part of the products to which it commits itself by virtue of the different operations that are formalised.

 

16.- Extinction and termination.

This contract will terminate when both parties fulfil the obligations to which they commit themselves in this contract or when it is terminated by one of them if any of the causes for termination occur, or if the other party seriously breaches any of the obligations established in the contract.

 

17.- Applicable law, jurisdiction and validity.

Trocadero - Negocio y Golf, S.L.U. informs you that this Legal Notice and the General Conditions of Contract are governed in each and every one of its aspects by Spanish legislation. The present contract is drawn up in Spanish.

As the consumer is covered by consumer protection legislation, he/she can complain or sue from the jurisdiction of his/her domicile.

Both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Marbella (Spain), in the following cases:

  • That the purchasing party is domiciled outside the European Union and in that country there is no bilateral or multilateral agreement with Spain that prevents the possibility of establishing the express submission of the jurisdiction;
  • If the sale is made by a company acting in the course of its business or professional activity,

 

18.- Online Dispute Resolution.

In accordance with the provisions of EU Regulation 524/2013 on Online Dispute Resolution (ODR), we inform you that as a consumer, you have at your disposal a procedure for resolving various disputes arising from the online sale of goods and services in the EU.

The EU's ODR (Online Dispute Resolution) platform is available at: http://ec.europa.eu/consumers/odr/

You can find more information at the following link:http://eur-lex.europa.eu/legal-content/ES/TXT/PDF/?uri=CELEX:32013R0524

Model of exercise of the right of withdrawal of a distance purchase
(you only need to fill in and send this form if you as a consumer wish to withdraw from the contract)

To the attention of Trocadero - Negocio y Golf, S.L.U. - Returns Dept.
Calle Centro Comercial el Capricho, Office 8, C.P. 29600, Marbella.

That I, Mr/Ms ________________________________ (name and surname), with address at ________________________________ (full address) and telephone ______________________, and e-mail _____________________, or a third party indicated by me (and other than the carrier), acquired the material possession of the goods subject of this contract, with order number _______________________________________.

I hereby inform you that I withdraw from my contract of sale of the following goods ___________________________________________ ordered on (date DD/MM/YYY) ___/___/______ and received on (date DD/MM/YYY) ___/___/_____, as I am within the time limit provided by law for doing so.

In (City)______________________ on (day) _________ of (month) _______________ of (year) 20___.

Mr/Ms ___________________________________________

europe

"European Regional Development Fund - A way for Europe".

"Babaloo Playa 2014 SL has been a beneficiary of the European Regional Development Fund whose objective is to improve the use and quality of information and communication technologies and access to them and thanks to which it has been able to purchase the PACK POS PI ELECTRONIQUE to improve the competitiveness and productivity of the company, in the year 2021. This has been supported by the Tourism Competitiveness Programme of the Malaga Chamber of Commerce".

en_GBEnglish (UK)
Scroll to Top